CAREERS /// CURRENT OPENINGS

MANAGER - BAKE SHOPS

The Uprising is seeking a confident, dynamic, engaging, get-stuck-in, always-calm-under-pressure Manager, to elevate, and charge forward the operation of its two bakery cafes - located in downtown Canmore and downtown Banff.  The successful candidate will be hungry for a new challenge, will thrive working within a locally owned, independent, scrappy company, and be a seasoned leader - able to recruit, train, inspire, and nurture our on-floor team of baristas, servers, and pastry chefs. 

As a passionate hospitality manager, they will have a thirst for all-things food & beverage (with previous bakery / bakery café experience considered an asset) and will be driven to create and consistently deliver a high level of guest experiences.  The Manager - Bake Shops, will be responsible for executing on our company vision, ensuring the smooth running of the daily Bake Shop operation, implementing new initiatives as it relates to sales and marketing, as well as taking on multi-layered projects that drive increased revenues, reach new customers, deliver efficiencies, and continually evaluate the guest experience across the two shop locations.

As the gatekeeper of quality, customer satisfaction, and operation excellence across both our locations, they will be a vital part of steering the future success of The Uprising Bake Shops, and will be expected to contribute creative ideas, seek solutions, lead by example, and will be just as content getting stuck in on the floor with the team as they are in strategy meetings. 

Required Experience, Ideal Qualities and Qualifications:

·       2-3 years’ experience managing a F&B operation / hospitality space

·       Hospitality Management qualifications considered an asset

·       Proven track record of successfully leading a diverse team, including the delivery of training and careful monitoring of standards

·       A strong understanding of the hospitality industry, the “business” of a food operation, and how to optimize the operation for increased revenue - seizing opportunities and being able to execute these effectively

·       Strong problem-solving skills and an ability to remain calm under pressure

·       Effective project management skills: an excellent organizer, including the ability to demonstrate the successful introduction of initiatives as a true leader, bringing together a team and delegating tasks appropriately to achieve a common goal

·       Confidence to work independently as well as with peers, be creative, and inspire others

·       A collaborative, sensitive, mindful, and positive work approach – with an openness to always learn as well as lead

·       Food Handling and ProServe certification a bonus

·       Flexibility to work on holidays and weekends

What You Can Expect / Typical Duties:

• To oversee the day-to-day operations of two bakery café locations, maintaining high levels of quality, professionalism, and attention to detail at all times

• To lead by example, garnering a strong and supportive culture across the two shops and positively guiding the entire team to consistently deliver to brand standards of guest experience - including overseeing all in-store training

• Actively participate in the mentorship and support of all team members

• To be an active guardian of the “Bake Shop brand” on the ground; how the shops look and feel, and are presented to the guest at all times - down to the details

• To be point on improving efficiencies across the board; you’ll be super comfortable with inventory management processes, overseeing expenses and keeping to an operational budget, tracking waste, and able to make savvy suggestions for improvements at every step

• To be point on all customer relations, charged with ensuring guest satisfaction and driving repeat custom / guest loyalty, including the effective management of any complaints, and leading on any relevant sales & marketing initiatives

• To help create and introduce operational best practices and guest experience guidelines internally, and ensure these become second nature within the team

• To actively build relationships and partnerships with neighbour brands, suppliers, community members and organizations

• To contribute to seasonal menu ideas, new product offerings, and customer experiences that perfectly align with The Uprising brand

• To prepare for and contribute to weekly and monthly operations / strategy meetings with Ownership, armed with ideas, stats, sales forecasts, and an openness to develop fresh concepts and solutions to any challenges / opportunities that arise

• To work closely with Ownership and fellow members of Management, to confidently and enthusiastically take on - and help shape - new special projects as required

Applying:

If you think you’d be a great fit for this role, please submit your current resume, a cover letter explaining why you’re perfect for the job, and your salary expectations to: hiring@theuprisingbakery.com

BAKERY LEAD

The Uprising is seeking a Bakery Lead; an operational whizz with hands-on bakery experience and a passion for all things sourdough & pastry, to oversee the day-to-day operations of its production space in Canmore. 

The Bakery Lead manages the entire baked goods production and distribution of the company and is the gatekeeper of quality as it pertains to the bakery’s daily output and the consistency of taste and texture that customers receive - whether purchasing a sourdough loaf at the grocery store, or a bagel sandwich from our counters.

This new position within our company is at the forefront of the smooth running of the bakery operation, ensuring the bakery is well-staffed and scheduled efficiently for daily production, responsible for: the ordering of all ingredients and bakery supplies, careful inventory management and stock control, the hiring and effective scheduling of all bakery team members (including delivery drivers), preparing all relevant paperwork required for the seamless delivery of orders to the satisfaction of clients, managing and building excellent wholesale relationships, communicating new products and options to wholesale clients as well as the Bake Shop teams as they are available, and maintaining the highest level of cleanliness in the bakery at all times. 

The Bakery Lead is the first point of contact for all the company’s wholesale clients, responsible for ensuring any dissatisfactions, concerns, or complaints from our wholesale clients base are dealt with right away. 

They will also be intimately familiar with each and every product the bakery produces, will contribute to new product ideas and menu options, and will be key to guaranteeing that each product is delivered to company standards. 

RESPONSIBILITIES:

/// BAKERY MANAGEMENT: Ensure the bakery premises are kept impeccably organized, well-stocked and to the highest levels of cleanliness at all times, adhering to all food safety & health compliance; ensure the bakery team are working effectively both together and independently, managing scheduling for our team of bakers, and lead the hiring and interviewing of all bakery and delivery driver candidates, as per the needs of the company; ensure the bakery production process is smooth and effective from start to finish, including the organization of wholesale orders to the finished product arriving with clients on time and to the best quality; lead the delivery driver team and ensure each stop is made on time; ordering of all supplies for the bakery; effectively manage inventory and tracking waste, and other duties as assigned. 

/// WHOLESALE MANAGEMENT: Organize client orders effectively and communicate production requirements to the bakery team clearly in good time, including the preparation of all required paperwork from clients; contribute to any improvements to our offerings / service to wholesale clients, for example, new packaging options; build and nurture relationships and support new wholesale business development as a professional wholesale face of the company; conduct demos with wholesale partners as required; contribute to discussions regarding new wholesale offerings.  

Applying:

If you think you’d be a great fit for this role, please submit your current resume, a cover letter explaining why you’re perfect for the job, and your salary expectations to: hiring@theuprisingbakery.com